Privacy Policy TV88 — Personal Data Protection for Malaysia Players

1 Introduction

TV88 ("we", "Platform" or "TV88") operates under an official license and is committed to protecting the privacy of every player who registers and uses our services at tv88.lv. This Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010 and relevant international compliance requirements applicable to the online betting industry.

We understand that your trust is our most valuable asset. As such, we ensure every piece of personal data you provide is handled with the highest level of security and transparency. This policy applies to all users of the tv88 platform, including website visitors, registered players, and former members.

This document aims to give you a clear picture of the types of data we collect, why we need it, how we use it, and what your rights are as the data owner. We do not use complicated or misleading language — what you read here is exactly what we practise.

2 Data Collected

TV88 collects several categories of information from our players depending on your interactions with the platform. Below is a summary of the types of data we collect:

We only collect information that is genuinely necessary for the stated purposes. You are not required to provide additional information that is not specifically requested by the system during the registration or verification process.

3 How We Use Your Data

Your personal data is used by tv88 for the following purposes, and no more:

• Account Management: Creating, verifying and securely maintaining your player account.
• Payment Processing: Processing deposits and withdrawals via supported payment methods including FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet and GrabPay.
• KYC & AML Compliance: Fulfilling Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements mandated by the relevant regulatory authorities.
• Platform Security: Identifying and preventing fraud, unauthorised access and suspicious activity.
• Service Communications: Sending account notifications, transaction confirmations and important updates related to your use of the platform.
• Platform Enhancement: Analysing usage patterns in aggregate to improve the performance, interface and overall experience of the tv88 platform.
• Responsible Gambling: Monitoring wagering patterns to identify players who may need additional support or protection.
• Marketing (With Consent): Sending promotional information and exclusive offers only to players who have given explicit consent to receive marketing communications.

4 Information Sharing

TV88 does not sell, rent, or trade players' personal data to any third party for marketing purposes. Your data is only shared in the following limited situations:

• Payment Service Providers: Local banks and e-wallet providers that process your financial transactions, subject to strict confidentiality agreements.
• Game Software Providers: Third-party game development companies that provide casino and sports games on the tv88 platform, receiving only the minimum data necessary for game operations.
• Regulatory Bodies & Law Enforcement: When required by law, court order, or a relevant regulatory body, tv88 will disclose the necessary information in accordance with proper legal procedures.
• Identity Verification Services: Third-party KYC service providers that assist in verifying player identities, operating under data processing agreements that comply with PDPA.
• Auditors & Legal Consultants: Professionals involved in tv88 compliance audits or legal advisory, subject to professional confidentiality obligations.

In all data-sharing instances, tv88 ensures that recipients have sufficient contractual and technical obligations to protect your data at a level equal to or higher than the protection tv88 itself provides.

5 Cookies & Tracking Technologies

TV88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit the TV88 website.

Types of cookies used by tv88:

• Essential Cookies: Required for basic platform functionality such as login session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Saving your personal settings such as language preference, time zone and display preferences to ensure a consistent experience every time you visit.
• Analytics Cookies: Helping us understand how players interact with the platform for improvement purposes. This data is collected in aggregate form and does not identify individuals specifically.
• Security Cookies: Detecting suspicious activity and helping prevent unauthorised access or cyberattacks on player accounts.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality and your experience on the tv88 platform. Instructions for managing cookies are available in your web browser's settings menu.

6 Data Security

TV88 continuously invests in robust security infrastructure to ensure your personal data remains protected at all times. Our technical and organizational security measures include:

• End-to-End Encryption: All data in transit is protected with 256-bit SSL/TLS encryption — the highest standard used in digital banking and finance.
• Two-Factor Authentication (2FA): Players can enable 2FA for an additional layer of protection on their accounts, reducing the risk of unauthorised access even if a password is compromised.
• Firewall & Intrusion Detection System: tv88 servers are protected by enterprise-grade firewalls and a real-time threat monitoring system active 24/7.
• Internal Access Controls: Only tv88 staff who genuinely require access to specific data to perform their duties are authorised to do so, in accordance with the principle of least privilege.
• Regular Data Backups: Player data is automatically and securely backed up to separate locations to ensure service continuity in the event of an emergency.
• Security Testing: TV88 conducts regular penetration testing and security audits by independent third parties to identify and address any vulnerabilities.

7 Player Rights

As a data subject under Malaysia's PDPA, you have the following rights regarding your personal data held by tv88:

• Right of Access: You may request a copy of the personal data tv88 holds about you at any time.
• Right to Rectification: If your data is inaccurate or outdated, you have the right to request an immediate correction.
• Right to Erasure: In certain circumstances, you may request that tv88 delete your personal data, subject to applicable legal retention requirements.
• Right to Restrict Processing: You may request that tv88 restrict how your data is processed under certain circumstances.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request that tv88 provide your data in a machine-readable format for transfer to another service provider.

To exercise any of these rights, please contact the TV88 data protection team by email at [email protected] or via 24/7 live chat within the platform. We will process your request within 14 business days.

8 Data Retention & Deletion

TV88 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. Data retention periods vary by type of information:

• Active Account Data: Retained for the duration your account is active and up to 5 years after account closure for audit and legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's taxation and financial legal requirements.
• Communication Logs: Customer support interaction records are retained for 3 years for quality control and dispute resolution purposes.
• Technical Data & Security Logs: Retained for 12 months for security and fraud detection purposes.

Once the applicable retention period has lapsed, your data will be securely deleted or anonymised so that it can no longer be personally associated with you. This deletion process is carried out in accordance with established security procedures to ensure no data can be recovered.

9 Children's Privacy

The tv88 platform is unsuitable and not permitted for individuals under the age of 18. TV88 does not knowingly collect or process personal data from underage children or minors.

If we discover that personal data belonging to someone under the age of 18 has been collected without proper age verification, we will take immediate action to delete that data and close the relevant account. Parents or guardians who become aware that their child has registered on the tv88 platform are urged to contact us immediately so that appropriate action can be taken without delay.

10 Privacy Policy Amendments

TV88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements. Any material amendments will be communicated to registered players via:

• In-platform notifications that appear upon your next login.
• Email to the address registered with your tv88 account.
• Updated on the date shown under "Last updated" at the top of this document.

Continued use of the tv88 platform after any policy amendments is considered your acceptance of the updated terms. If you do not agree with any amendments, you have the right to close your account by contacting our customer support team.

11 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how tv88 handles your personal data, do not hesitate to contact us through the following channels:

• Privacy Email: [email protected]
• General Customer Support: [email protected]
• Live Chat: Available 24/7 directly within the TV88 platform

Our data protection team will respond to all enquiries within 3 business days and will resolve more complex requests within 14 business days. We are committed to ensuring every privacy concern is addressed with full seriousness and transparency.